Terms & Conditions
Villa Rosengarten – rosengarten.casa
This is a courtesy translation. The German version is legally binding and takes precedence in case of any discrepancy.
§1 Scope
(1) These terms and conditions apply to contracts for the rental of Villa Rosengarten’s holiday apartments for accommodation, as well as to all related services provided by the landlord.
(2) By booking, the guest accepts these terms and conditions.
(3) Subletting or re-letting the apartment, or using it for purposes other than residential purposes, requires the landlord’s prior written consent.
§2 Booking and Conclusion of Contract
(1) Booking inquiries can be made via the website rosengarten.casa, by email, by phone, or via connected booking platforms.
(2) The accommodation contract is concluded upon receipt of the booking confirmation.
(3) The landlord is entitled to decline booking inquiries without giving reasons.
§3 Prices and Payment Terms
(1) The prices stated at the time of booking apply.
(2) Prices include statutory VAT, where applicable.
(3) A deposit of 40% of the total amount is due immediately upon booking confirmation.
(4) The remaining balance is due no later than 21 days before arrival. For short-notice bookings, the full amount is due immediately.
(5) Additional local charges, in particular the visitor’s tax, are to be paid separately by the guest, unless explicitly included in the total price.
(6) The guest bears any fees for international transfers or payment service providers.
§4 Arrival and Departure
(1) The apartment is available from 3:00 pm on the arrival day.
(2) Arrival after 8:00 pm must be arranged with the landlord in advance.
(3) On the departure day, the apartment must be vacated, swept clean, by 10:00 am at the latest.
(4) Dishes must be washed and put away, rubbish disposed of, and the fridge emptied.
(5) The landlord may charge additional costs for late departure.
§5 Use of the Apartment
(1) The apartment may only be used by the persons stated in the booking.
(2) Over-occupancy, subletting, and use for commercial or event-related purposes are not permitted.
(3) The guest agrees to treat the apartment and its furnishings with care.
(4) Damage or defects must be reported to the landlord without delay.
(5) The guest is liable for damage caused by themselves or their travel companions.
(6) In the event of loss of keys or parts of the locking system, the actual replacement costs may be charged.
§6 Pets
(1) Pets are only permitted with the landlord’s prior consent.
(2) Additional cleaning costs or pet fees may be charged.
(3) The guest is liable for all damage or extraordinary cleaning expenses caused by pets.
§7 House Rules and Conduct
(1) The house rules are part of the accommodation contract.
(2) Quiet hours apply from 10:00 pm to 7:00 am.
(3) Smoking is prohibited in the apartments. Smoking is only permitted on balconies and terraces.
(4) A violation of the smoking ban may result in an additional cleaning fee.
(5) Drying laundry on balconies or terraces is only permitted using the provided clothes racks.
(6) Use of the sauna, fitness equipment, and other leisure facilities is at the guest’s own risk.
(7) Parents are liable for their children.
§8 Withdrawal and Cancellation
(1) The guest may withdraw from the contract at any time before the trip begins.
(2) The date the landlord receives the cancellation notice is decisive.
(3) Unless otherwise agreed, the following cancellation terms apply:
- up to 30 days before arrival: 50%
- 29 to 14 days before arrival: 70% of the total price
- from 13 days before arrival, or no-show: 100% of the total price
(4) The guest reserves the right to prove that the landlord incurred no loss, or a significantly lower loss.
(5) Taking out trip cancellation insurance is recommended.
§9 Withdrawal by the Landlord
(1) The landlord may withdraw from the contract if force majeure or other circumstances beyond their control make performance of the contract impossible.
(2) In this case, any payments already made will be refunded in full.
(3) No further claims, in particular claims for damages, exist, insofar as legally permissible.
(4) The landlord is entitled to terminate the contractual relationship without notice if the guest, despite a warning, significantly violates these terms or the house rules.
§10 Liability
(1) Within the scope of statutory provisions, the landlord is only liable for intent and gross negligence.
(2) No liability is assumed for failures or disruptions to water, electricity, heating or internet supply, unless caused intentionally or through gross negligence.
(3) No liability is assumed for items brought in by the guest, to the extent legally permissible.
§11 WiFi Use
(1) The landlord provides the guest with WiFi internet access for the duration of the stay.
(2) The guest agrees not to use the internet access for abusive or unlawful purposes.
(3) In particular, the following are prohibited:
- accessing or distributing unlawful content,
- copyright infringement,
- file sharing,
- sending spam,
- use for criminal acts.
(4) The guest is liable for all legal violations committed via their access.
(5) The landlord does not guarantee the actual availability or uninterrupted use of the WiFi.
§12 Landlord’s Right of Access
The landlord may enter the apartment in the event of imminent danger or to carry out necessary measures. In doing so, the guest’s legitimate interests will be given appropriate consideration.
§13 Data Protection
Personal data is processed exclusively within the framework of applicable data protection law.
The privacy policy applies, available at: https://rosengarten.casa/en/datenschutz/
§14 Online Dispute Resolution
The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr/
The landlord is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
§15 Final Provisions
(1) German law applies.
(2) Should individual provisions of these terms be or become invalid, the validity of the remaining provisions remains unaffected.
(3) The place of jurisdiction is – to the extent legally permissible – the landlord’s place of business.